Refund & Return Policy

Last Updated: January 15, 2024

At Borbullon, customer satisfaction is extremely important to us. We want every shopping experience to be smooth, transparent, and worry-free. If you are not fully satisfied with your purchase, we are here to help with an easy and straightforward return and refund process.

This Return & Refund Policy explains the conditions, timelines, eligibility requirements, and procedures for returns, exchanges, cancellations, and refunds for products purchased from Borbullon.

By placing an order with Borbullon, you agree to the terms outlined in this policy.

Overview

Borbullon proudly offers fashionable and comfortable footwear collections, including:

• Boots
• Loafers & Slip-Ons
• Pumps
• Slippers

We understand that sometimes a product may not meet expectations or fit as intended. For this reason, we provide a customer-friendly return policy designed to give shoppers confidence when purchasing from our store.

Return Eligibility

Customers may request a return within 60 days of receiving their order.

To qualify for a return, items must meet the conditions listed below.

Eligible Return Conditions

Returned products must:

• Be unused or lightly unused
• Be in original condition
• Include original packaging when possible
• Be free from major damage caused by misuse
• Include all accessories or included components

We reserve the right to deny returns that do not meet the eligibility standards outlined in this policy.

Return Window

The return period begins on the date the order is marked as delivered according to the shipping carrier’s tracking information.

Requests submitted after the 60-day return period may not qualify for a refund or exchange.

Non-Returnable Items

Certain items may not be eligible for return under specific circumstances.

These may include:

• Products showing excessive wear or damage
• Items altered after delivery
• Products missing essential parts
• Final sale or clearance items when marked as non-returnable
• Gift cards or promotional items when applicable

If a product is determined to be ineligible for return, the customer may be notified with additional details.

Return Process

To begin a return request, customers should contact our support team with the necessary order information.

Required Information

Please include:

• Full name
• Order number
• Email address used for purchase
• Reason for return
• Photos of the item if damaged or incorrect

Our support team will review the request and provide return instructions if the return is approved.

Return Shipping

Customers may be instructed to ship approved returns to the designated return address provided by our support team.

Please do not send products back without prior authorization.

Unauthorized returns may experience delays or may not qualify for processing.

Return Shipping Costs

Borbullon does not charge restocking fees for approved returns.

In eligible cases involving damaged, defective, or incorrect items, return shipping assistance may be provided.

Refund Policy

Once a returned item is received and inspected, we will notify the customer regarding the status of the refund request.

Approved refunds are processed back to the original payment method used during checkout.

Refund Timeline

Refund timing may vary depending on:

• Financial institution processing speeds
• Credit card provider policies
• Banking delays
• Payment platform processing times

Customers should allow the full refund processing period before contacting support regarding refund delays.

Partial Refunds

In certain situations, partial refunds may be issued.

Examples may include:

• Returned items showing signs of use
• Missing components or packaging
• Products damaged after delivery
• Orders not returned in complete condition

Any approved partial refund amount will be communicated to the customer before final processing.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or incorrect, customers should contact Borbullon as soon as possible after delivery.

To help us resolve the issue quickly, customers may be asked to provide:

• Photos of the product
• Photos of packaging
• Order confirmation details
• Description of the issue

After review, we may offer:

• Replacement shipment
• Refund
• Store credit
• Alternative resolution depending on the situation

Exchange Policy

At this time, Borbullon may offer exchanges depending on product availability.

Customers requesting exchanges should contact support for assistance.

If the requested replacement item is unavailable, alternative options may include:

• Refund
• Store credit
• Replacement with a similar item

Exchange requests are subject to inventory availability.

Order Cancellation Policy

Orders may only be canceled before shipment processing begins.

Cancellation Eligibility

If an order has already been shipped, cancellation requests cannot be guaranteed. Customers may instead initiate a return request after delivery.

Late or Missing Refunds

If you have not yet received your refund after the processing period:

1. Check your bank account again
2. Contact your credit card provider
3. Contact your bank for additional processing updates

Financial institutions sometimes require additional time before refunds officially appear on statements.

If the refund still cannot be located after completing these steps, please contact our support team for assistance.

Refused Deliveries

If a customer refuses delivery of an order without prior authorization, the shipment may be treated as a standard return.

Refund eligibility may depend on:

• Package condition upon return
• Carrier fees
• Return shipping circumstances

Additional shipping charges may apply in certain situations.

Fraud Prevention & Abuse

To protect customers and maintain fair business operations, Borbullon reserves the right to deny returns or refunds in cases involving:

• Fraudulent activity
• Abuse of return policies
• Suspicious transaction behavior
• Excessive return patterns
• Returned items inconsistent with original purchases

We may request additional verification when necessary.

Chargebacks

Customers are encouraged to contact Borbullon support before initiating payment disputes or chargebacks.

Our support team is committed to resolving concerns efficiently and fairly whenever possible.

Unnecessary chargebacks may delay the resolution process.

Gift Returns

If gift return functionality becomes available, additional instructions regarding store credit or gift refunds may apply.

Customers should contact support for assistance with gift-related return inquiries.

Policy Updates

Borbullon reserves the right to update or modify this Return & Refund Policy at any time without prior notice.

Changes may reflect:

• Operational updates
• Legal requirements
• Customer service improvements
• Business policy changes

Customers are encouraged to review this page periodically for the latest information.

Customer Support

If you have questions about returns, refunds, exchanges, or cancellations, please contact our customer support team.

Support Information

For faster assistance, please include your order number and purchase details when contacting support.

Final Notes

At Borbullon, we believe online shopping should feel secure and transparent. Our Return & Refund Policy is designed to provide customers with confidence, flexibility, and clear expectations throughout the post-purchase experience.

We appreciate your trust in Borbullon and remain committed to delivering quality products and dependable customer support every step of the way.