Cancel/Change Order

Last Updated: January 15, 2024

At Borbullon, we understand that customers may occasionally need to cancel or modify an order after it has been placed. We strive to provide a flexible and transparent process whenever possible while ensuring fast order fulfillment and shipping efficiency.

This Cancel / Change Order Policy explains how customers can request order cancellations, shipping address updates, product modifications, and related order adjustments for purchases made through Borbullon.

By placing an order with Borbullon, customers agree to the terms outlined in this policy.

About Borbullon

Borbullon specializes in stylish and comfortable footwear collections, including:

• Boots
• Loafers & Slip-Ons
• Pumps
• Slippers

Because many orders are processed quickly after purchase, cancellation and modification requests are time-sensitive.

We encourage customers to review order details carefully before completing checkout.

Order Processing Timeline

Orders placed with Borbullon are generally processed quickly to ensure efficient shipping and delivery.

Once an order enters fulfillment or shipment preparation, cancellation or modification options may become unavailable.

Order Cancellation Policy

Customers may request to cancel an order before it has been processed for shipment.

Cancellation Eligibility

If an order has already shipped, it cannot be canceled. Customers may instead follow the Return & Refund Policy after delivery.

How to Request an Order Cancellation

To request a cancellation, customers should contact Borbullon support as soon as possible after placing the order.

Required Information

Please include:

• Full name
• Order number
• Email address used during checkout
• Cancellation request details

Submitting complete information helps us process requests more efficiently.

Cancellation Approval

Submitting a cancellation request does not guarantee cancellation approval.

Because orders may move into fulfillment quickly, some requests may already be too late to stop shipment processing.

If a cancellation request is successfully approved:

• The order will be stopped before shipment
• No additional cancellation fees will apply
• Eligible refunds will be issued to the original payment method

Cancellation Fees

Borbullon does not charge cancellation fees for approved cancellation requests.

Refunds for Canceled Orders

Approved canceled orders are refunded back to the original payment method used during checkout.

Refund Processing Timeline

Refund timing may vary depending on:

• Banking institutions
• Credit card companies
• Payment processors
• Financial processing systems

Customers should allow the full processing period before reporting missing refunds.

Order Modification Policy

Customers may request changes to eligible orders before shipment processing begins.

Possible modifications may include:

• Shipping address updates
• Customer name corrections
• Product size changes
• Color or style adjustments
• Quantity changes

Modification requests are subject to inventory availability and fulfillment status.

Shipping Address Changes

Customers are responsible for ensuring shipping information is accurate before submitting an order.

If an incorrect shipping address was entered, customers should contact Borbullon immediately.

Address Change Availability

Once a package has been transferred to the shipping carrier, address changes may no longer be possible.

Borbullon is not responsible for delivery issues resulting from incorrect customer-provided shipping information.

Product Change Requests

Customers may request product changes before order fulfillment begins.

Possible product modifications include:

• Switching shoe size
• Changing color selections
• Updating quantities
• Replacing with another available product

All changes depend on:

• Product availability
• Inventory levels
• Fulfillment timing

If the requested replacement item is unavailable, customers may choose from:

• Alternative available items
• Order cancellation
• Original order continuation

Orders Already Shipped

Once an order has shipped:

• Cancellation requests cannot be completed
• Product changes are no longer possible
• Address modifications may not be available

Customers may still be eligible to request a return after delivery according to the Return & Refund Policy.

Tracking information will be sent once shipment confirmation is available.

Failed Cancellation or Modification Requests

If a cancellation or modification request cannot be completed because the order has already entered fulfillment or shipment processing, customers will be notified by our support team.

Possible options may include:

• Returning the order after delivery
• Initiating an exchange request
• Receiving customer support assistance

Duplicate Orders

If a customer accidentally places duplicate orders, they should contact Borbullon immediately.

We will make reasonable efforts to:

• Cancel duplicate transactions before shipment
• Prevent duplicate fulfillment when possible
• Assist with return solutions if shipment has already occurred

Prompt communication greatly improves the likelihood of successful cancellation.

Fraud Prevention & Verification

For security purposes, Borbullon reserves the right to:

• Verify customer identity
• Request additional information
• Delay modifications pending verification
• Refuse suspicious cancellation requests

These measures help protect customers and prevent unauthorized account activity or fraudulent transactions.

Promotional Orders & Discounts

If an order modification changes eligibility for:

• Promotional discounts
• Limited-time offers
• Bundle pricing
• Free shipping promotions

pricing adjustments may apply.

Certain promotions may become invalid if products are removed or changed after checkout.

High-Volume Sales Periods

During busy periods such as:

• Holiday sales
• Clearance events
• Seasonal launches
• Promotional campaigns

order processing may occur faster than usual, reducing the cancellation or modification window.

Customers are encouraged to carefully review all order details before submitting purchases during peak periods.

Customer Responsibilities

Customers are responsible for:

• Reviewing order details carefully
• Providing accurate shipping information
• Contacting support promptly regarding changes
• Monitoring order confirmation emails

Timely communication increases the likelihood that cancellation or modification requests can be successfully completed.

Limitation of Liability

Borbullon is not responsible for losses or inconveniences resulting from:

• Incorrect customer-submitted information
• Delayed cancellation requests
• Carrier restrictions
• Inventory shortages
• Orders already processed for shipment

We make reasonable efforts to accommodate requests whenever operationally possible.

Policy Updates

Borbullon reserves the right to update or modify this Cancel / Change Order Policy at any time without prior notice.

Changes may reflect:

• Operational improvements
• Policy revisions
• Legal requirements
• Fulfillment updates

Customers are encouraged to review this page periodically for the latest information.

Contact Information

If you need assistance with canceling or modifying an order, please contact our support team as soon as possible.

Customer Support

For faster assistance, please include your order number and relevant details in your message.

Final Statement

At Borbullon, we understand that shopping plans can change unexpectedly. Our goal is to provide customers with a fair, transparent, and efficient order modification process while maintaining fast fulfillment and reliable delivery service.

We appreciate your trust in Borbullon and remain committed to supporting you throughout your shopping experience.