Shipping Policy

Welcome to Borbullon. We are committed to providing a smooth, reliable, and transparent shipping experience for every customer. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered when shopping at Borbullon.

Please read this policy carefully before placing your order. By purchasing from Borbullon, you agree to the terms outlined below.

About Borbullon

Borbullon specializes in fashionable and comfortable footwear for modern lifestyles. Our collections include:

• Boots
• Loafers & Slip-Ons
• Pumps
• Slippers

We work hard to ensure every order is carefully prepared and delivered efficiently while maintaining high standards of customer service and communication.

Shipping Coverage

Borbullon currently ships within the United States.

We strive to process and dispatch all orders promptly so customers can enjoy their purchases as quickly as possible.

If shipping restrictions apply to a specific location, customers will be notified during checkout or shortly after placing the order.

Order Processing Schedule

All orders placed with Borbullon are processed during standard business days.

Orders submitted after 5:00 PM EST will be processed on the next business day.

Example:

• An order placed on Tuesday at 3:00 PM EST will generally begin processing the same day.
• An order placed on Friday after 5:00 PM EST may begin processing on the following Monday.

During peak seasons, promotional events, or holidays, processing times may occasionally be extended. If significant delays occur, customers will be informed by email.

Shipping Methods & Delivery Carriers

Borbullon partners with trusted national delivery providers to ensure secure and timely shipping.

Our shipping partners include:

• USPS
• UPS
• FedEx

The carrier used for a shipment may vary depending on:

• Delivery destination
• Package weight and dimensions
• Warehouse availability
• Operational efficiency

All shipments include tracking when available.

Shipping Rates

We offer straightforward flat-rate shipping pricing.

Shipping charges are calculated and displayed during checkout before payment is completed.

The flat-rate shipping fee applies per order unless otherwise stated during promotional campaigns or special offers.

Estimated Delivery Timeline

The total delivery timeframe includes both processing and transit times.

Please note:

• Delivery estimates are provided in business days.
• Saturdays, Sundays, and holidays are generally not included in transit calculations.
• Delivery timelines are estimates and not guaranteed delivery dates.

External factors such as weather conditions, carrier delays, peak shipping periods, or unforeseen logistical issues may affect actual delivery times.

Order Cut-Off Time

Orders placed before 5:00 PM EST on business days are typically processed within the same business day.

Orders placed after the daily cut-off time may require an additional business day for handling.

This cut-off policy helps maintain accurate order fulfillment and efficient shipping operations.

Tracking Information

Once your order has been shipped, a shipping confirmation email will be sent to the email address provided during checkout.

Tracking notifications may include:

• Carrier name
• Tracking number
• Shipment status updates
• Estimated delivery progress

Customers can use the provided tracking number through the carrier’s official tracking system.

Please allow up to 24–48 hours for tracking information to become active after shipment confirmation.

Multiple Package Shipments

In some cases, an order may arrive in separate packages.

This may occur when:

• Items are stocked in different fulfillment locations
• Certain products require separate packaging
• Carrier weight or size limitations apply

If your order ships in multiple packages, separate tracking numbers may be provided.

Customers will not be charged additional shipping fees for split shipments unless explicitly stated during checkout.

Address Accuracy

Customers are responsible for providing complete and accurate shipping information at checkout.

Please carefully verify:

• Recipient name
• Street address
• Apartment or unit number
• ZIP/postal code
• Phone number
• Email address

Incorrect or incomplete addresses may result in:

• Delivery delays
• Failed delivery attempts
• Returned shipments
• Additional reshipping fees

Borbullon is not responsible for delivery issues caused by inaccurate shipping details submitted by the customer.

Undeliverable Packages

Packages may be returned to sender for reasons including:

• Incorrect address
• Insufficient address information
• Failed delivery attempts
• Refused delivery
• Unclaimed packages

If a shipment is returned to Borbullon, our support team will contact the customer regarding possible reshipment options.

Additional shipping charges may apply for reshipment requests.

Lost or Delayed Shipments

While we work with reliable carriers, shipping delays may occasionally occur beyond our control.

Possible causes include:

• Severe weather conditions
• Carrier operational delays
• High seasonal shipping volumes
• Natural disasters
• Transportation disruptions

If your tracking information has not updated for an extended period or your package appears lost, please contact our customer support team for assistance.

We recommend allowing reasonable transit time before reporting delayed shipments.

Damaged Packages

If your package arrives visibly damaged, please take the following steps:

1. Inspect the package immediately upon delivery
2. Take clear photographs of the packaging and products
3. Contact Borbullon support as soon as possible

Providing photographic evidence helps speed up the resolution process with the shipping carrier.

We may request additional information to assist with claims or replacement evaluations.

Incorrect or Missing Items

If you receive an incorrect item or notice missing products in your shipment, please contact us promptly with:

• Your order number
• Product details
• Photos of received items when applicable

Our support team will investigate and work toward an appropriate resolution.

Delivery Attempts

Most carriers make multiple delivery attempts before returning a package.

Customers are encouraged to monitor tracking updates and ensure someone is available to receive the shipment if required.

Some deliveries may require:

• Signature confirmation
• Secure drop-off arrangements
• Pickup from a local carrier facility

Carrier policies vary depending on the shipment and destination.

Shipping Restrictions

Certain shipping limitations may apply based on:

• Carrier service availability
• Remote delivery areas
• Weather conditions
• Operational restrictions

Borbullon reserves the right to limit or decline shipments to locations where delivery services are unavailable or impractical.

Business Days Definition

For the purposes of this Shipping Policy, business days refer to:

Monday through Friday, excluding:

• Federal holidays
• National shipping carrier holidays
• Emergency closure dates

Orders are not processed or shipped on Sundays.

Holiday Shipping Notice

During high-volume periods such as:

• Black Friday
• Cyber Monday
• Christmas season
• Major sales events

Processing and delivery times may be extended beyond standard estimates.

Customers are encouraged to place orders early during holiday periods to minimize potential delays.

International Shipping

At this time, Borbullon primarily serves customers within the United States.

If international shipping becomes available in the future, updated shipping rates, delivery estimates, customs information, and regional restrictions will be published on our website.

Customs, Duties & Taxes

For any international shipments that may become available in the future:

• Customs duties
• Import taxes
• Brokerage fees
• Local governmental charges

may be imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated.

Borbullon is not responsible for customs delays or additional import fees imposed by local authorities.

Shipping Policy Updates

Borbullon reserves the right to modify this Shipping Policy at any time without prior notice.

Changes may be made to reflect:

• Operational updates
• Carrier adjustments
• Regulatory requirements
• Service improvements

Customers are encouraged to review this page periodically for the latest shipping information.

Contact Information

If you have any questions regarding shipping, tracking, delivery status, or order assistance, please contact our customer support team.

Customer Support Hours

Contact Email

• support@borbullon.com

Store Name

• Borbullon

For faster assistance, please include your order number and relevant details when contacting support.

Policy Acceptance

By placing an order through Borbullon, customers acknowledge and accept the terms outlined in this Shipping Policy, including processing timelines, carrier usage, shipping fees, estimated delivery windows, and customer responsibilities regarding address accuracy and package receipt.

Thank you for choosing Borbullon. We appreciate your trust and look forward to delivering quality footwear directly to your door.